Case Study: HARMAN achieves global fulfillment efficiency with Deck Commerce

Harman scales to 15+ markets and boosts margins 5.1% with Deck Commerce

HARMAN, a global consumer electronics company, faced the challenge of scaling its direct-to-consumer business across multiple international markets. Their complex fulfillment needs included integrating with SAP and supporting diverse regional models like retail BOPIS and distributor partnerships. They required a flexible order management solution to support this global expansion without adding operational overhead.

Deck Commerce provided HARMAN with a unified OMS to centralize order management and gain real-time inventory visibility. The solution enabled intelligent order routing and advanced SAP integrations. As a result, HARMAN expanded into over 15 global markets in just 12 weeks, achieved a 5.1% estimated margin boost from reduced fulfillment costs, and saw a 188% increase in average order value through BOPIS fulfillment. Deck Commerce gave HARMAN the agility to grow efficiently while improving the customer experience.

Harman