Case Study: New Balance achieves global growth and 98% order automation with Deck Commerce

Global Shoe Retailer Uses Deck Commerce to Stay One Step Ahead of the Market

Global Shoe Retailing Company turned to Deck Commerce to modernize order management and support global growth across North America, Europe, and APAC. The company needed a more scalable way to consolidate legacy systems and manual processes, automate high-volume order processing, and handle regional requirements across 30+ markets while maintaining a strong customer experience.

With Deck Commerce’s OMS platform, the company centralized order processing, enabled smart fulfillment routing, improved real-time inventory visibility, and automated the vast majority of orders. Deck Commerce helped the company reach 98% automation and 99.99% uptime, launch five new markets in a single year, support 30+ global markets, and drive more than 65% of revenue internationally, while also saving over $10M through efficiency gains and error reduction.