Case Study: Milestone Systems simplifies territory assignments and reduces workflow complexity with Decisions on Demand

Milestone Systems - Customer case study

milestone systems, a global leader in IP video management software, faced a significant challenge in efficiently assigning sales accounts and territories. The company was spending excessive time managing over 200 complex workflows, with splitting large U.S. states like Texas, California, and New York being a particular difficulty. To solve this, they turned to the solution from Decisions on Demand.

Decisions on Demand provided the configurable and flexible platform milestone needed to define sales territories using various criteria like zip codes and counties. This allowed them to phase out their cumbersome workflows, replacing them with a simple update process using Excel spreadsheets. A company manager estimated that the solution from Decisions on Demand achieved a two or three-digit return on investment in the first year alone.

Milestone Systems