Case Study: Concord Hospitality improves profitability with Decision Logic

Concord ensures profitability to the smallest detail

Concord Hospitality, a multi-unit, multi-concept restaurant operator, needed a better way to manage complex food and labor costs across 50 units in nine states. With many recipes and stores to oversee, the company wanted a consistent system to identify variances, automate processes, and react quickly to operational issues before they affected profitability. Concord turned to Decision Logic’s web-based back-of-house inventory and operations software.

Using Decision Logic, Concord gained instant access to inventory and daily reports that compared theoretical versus actual and ideal versus actual food usage, helping managers pinpoint specific ingredient-level problems and coach underperforming stores. The solution reduced food waste and labor costs, improved staffing efficiencies, and lowered corporate overhead; Concord said its investment in Decision Logic “has paid for itself over and over again.”

Concord Hospitality

John Gabel

Vice President and Chief Financial Officer