Case Study: City Barbeque improves PCI compliance and POS reliability with Decision Logic

City barbeque fires up process and compliance control

City Barbeque, a barbecue restaurant chain with two franchise stores and 19 corporate-owned locations across Ohio, Indiana, and Kentucky, struggled with inconsistent software, unmonitored systems, PCI compliance risks, and the threat of POS breakdowns. With a one-person IT department and no companywide network, the company needed a more workable, centralized approach than constant manual oversight and travel-heavy support.

Decision Logic provided Intelligent Compliance Monitoring along with Cloud Service and Remote Access Plus to deliver centralized monitoring, patch management, alerts, remote diagnostics, and secure cloud-based network support. The result was better visibility, faster problem detection, and stronger PCI compliance control—so much so that City Barbeque discovered three POS systems were about to crash within minutes of installation. Decision Logic also helped City Barbeque scale its cloud environment to support twice as many users as originally planned.

City Barbeque

Andrew Halsell

IT Manager