Case Study: Hastings Direct unifies risk management and business continuity with Decision Focus

Hastings Direct migrates risk management system to Decision Focus

Hastings Direct, a large UK-based insurance provider, sought a more flexible and capable system for its risk management and business continuity planning processes. They chose to migrate from their existing framework to the Decision Focus platform to address these needs in a single, integrated solution.

Decision Focus implemented its cloud-native GRC platform, which consolidated risk and control assessments with business continuity planning into a single repository. This solution enabled super-fast deployment, with 100% of risk and controls owners migrated within the first quarter. The implementation resulted in a robust, customized system that is now used by over 3,000 colleagues to report incidents, with 100% of risk events being captured within the Decision Focus system.

Hastings Direct

Angus Eaton

Group Chief Risk Officer