Case Study: Shiprocket scales seller onboarding with Decentro’s UPI payment gateway

Shiprocket cuts integration time 10x and boosts onboarding with Decentro

Shiprocket, India's largest eCommerce enablement platform, faced a challenge in scaling its payment infrastructure to keep pace with its rapidly growing merchant base. Their existing system caused settlement delays and high operational overhead, hindering the onboarding of new sellers. To overcome this, Shiprocket partnered with the vendor Decentro to implement its UPI Payment Gateway suite.

Decentro's solution provided a scalable, API-first infrastructure that enabled real-time settlements and automated reconciliation. This integration resulted in an 80% reduction in payment processing costs and accelerated merchant onboarding timelines by 10x. The partnership allowed Shiprocket to consistently onboard over 20 new payment-enabled merchants every month, processing a cumulative GMV of ₹2.5 crore while significantly boosting operational efficiency and seller trust.

Shiprocket