Case Study: City of Durham, NC achieves faster, more secure debt management with DebtBook

In the Wake of a Malware Incident, Durham Finds 'Peace of Mind' in DebtBook

The City of Durham, NC, faced significant challenges with its outdated, locally-installed debt management software. A malware incident rendered the system inoperable, and the vendor's lack of support during this critical time highlighted the system's vulnerabilities, poor data visualization, and inaccuracies. This prompted the city to seek a new solution, leading them to the vendor DebtBook.

DebtBook implemented its cloud-based debt management platform, which provided secure, remote access and served as a single source of truth. The solution eliminated manual data manipulation, allowed for unlimited users, and included robust document storage. The measurable impact was substantial; preparing a debt service budget was reduced from a full day to just 45 minutes. DebtBook provided the City of Durham with accurate, presentable data and peace of mind, freeing up valuable staff time for other critical tasks.

City of Durham, NC

Emily Desiderio

Treasury Manager