Case Study: Jaguar Land Rover Chandler turns loaner fleet costs into profits with Dealerware

Turning Courtesy Loaner Fleet Costs into Profits with Dealerware

Jaguar Land Rover Chandler, a dealership, faced challenges managing its courtesy loaner vehicle program with an outdated system that lacked critical features. Service Manager Jim Deboy needed a better way to run the operation and improve the customer check-in process. They turned to the vendor Dealerware for its fleet management solution.

By implementing Dealerware's fully digital, mobile platform, the dealership streamlined its entire operation. The solution provided easy-to-read dashboards and reports to track key performance metrics. This resulted in the customer check-in process becoming five times faster, reducing staff needs from three or four agents to just one, and improving fleet utilization. Dealerware helped turn a cost center into a more efficient and profitable operation.

Jaguar Land Rover Chandler

Jim Deboy

Service Manager