Case Study: Audi Wallingford speeds up courtesy fleet operations with Dealerware Connected Car Solutions

Profits over paperwork with Dealerware Connected Car Services

Audi Wallingford faced a challenge in managing its courtesy vehicle fleet using inefficient paper contracts. This manual process consumed significant employee time and created delays for customers. To address this, the dealership implemented Dealerware's Connected Car Solutions and mobile contracting tools.

By using Dealerware's solution, Audi Wallingford automated vehicle data capture and streamlined the contracting process. This allowed the vendor's system to save customers an estimated 21,000 minutes of waiting time and saved employees nearly 500 hours of work previously spent on manual data collection. Dealerware also helped reduce human errors in data recording by approximately 20%, freeing the service team to focus on higher-value tasks and improving the overall customer experience.

Audi Wallingford

Michael Coughlin

Service Manager