Case Study: Volvo Village of Danvers achieves secure, profitable loaner fleet management with Dealerware

More secure service experiences at Volvo Village of Danvers

Volvo Village of Danvers, a Volvo dealership, faced challenges with its manual and unsecure loaner vehicle program. Their process involved time-consuming paperwork containing customer data, which created security risks and long wait times. They also struggled to recover costs like fuel and tolls and had no way to track the program's performance. They implemented Dealerware's platform to address these issues.

Dealerware’s solution provided a mobile app for digital contracts, eliminating paperwork and creating a secure, PCI-compliant process. Their system automated the tracking and billing for fuel and tolls, recovering approximately $3,000 per month in fuel costs alone. The Dealerware dashboard also gave the dealership clear insights into fleet performance. This transformed their loaner program from a daily management burden into a self-managing, profitable operation.

Volvo Village of Danvers

Robert Kamal

Service Manager