Case Study: Jaguar Land Rover Austin transforms dealership customer experiences with Dealerware

Jaguar Land Rover Austin transforms dealership customer experience

Jaguar Land Rover Austin, a luxury car dealership, sought to improve its loaner vehicle program to enhance customer experience and gain better operational control. They partnered with vendor Dealerware to implement its mobile contracts and Toll Management Solutions to address these challenges.

Dealerware's solution streamlined the loaner process with fast, contactless mobile contracts, reducing transaction times to under five minutes. This dramatically improved customer satisfaction. Furthermore, the vendor's tools provided real-time fleet visibility and automated cost recovery for tolls and fuel, saving the dealership approximately $1,500 in previously lost revenue. Dealerware enabled JLR Austin to accelerate service, simplify management, and increase profitability.

Jaguar Land Rover

Damon Spears

General Manager