Case Study: Cherry Hill Volkswagen streamlines loaner fleet operations and toll recovery with Dealerware

How VW Cherry Hill recoups tolls (and late fees) from the interstate next door

Cherry Hill Volkswagen faced operational challenges in managing its courtesy loaner fleet, primarily due to a reliance on inefficient paper-based contracts and a lack of tracking. Located near a major toll road, the dealership also struggled to manually recoup toll charges from customers, which was a time-consuming process. They partnered with Dealerware to implement its digital, mobile solution for managing loaner vehicles.

By using Dealerware's platform, which includes mobile contracts and integrated Toll Management Solutions, the dealership eliminated paperwork and automated the toll reimbursement process. This streamlined operations, saving thousands of dollars in recovered costs over a six-month period. The data and insights provided by Dealerware gave the team the confidence to double the size of their loaner fleet, unlocking new profit opportunities and improving the customer experience.

Cherry Hill Volkswagen

Bill Owens

Service Manager