Case Study: Volkswagen of St. Augustine modernizes loaner fleet management with Dealerware

How to Modernize Loaner Fleet Management in a Day

The customer, Volkswagen of St. Augustine, faced the challenge of managing its service loaner fleet with an outdated, inefficient paper-based system. They partnered with the vendor Dealerware to implement its connected fleet platform to modernize their operations.

Dealerware's solution provided an intuitive platform for mobile contracts and connected car services, which was set up and fully operational within just a day or two. The implementation allowed the dealership to automatically recover fuel costs, with the service manager stating the platform pays for itself on those savings alone. The results included the elimination of manual processes, increased program efficiency, and an elevated customer experience.

Volkswagen of St. Augustine

Kevin Eldridge

Service Manager