Case Study: Jaguar Land Rover Englewood keeps service moving with Dealerware

How Dealerware is helping Jaguar Land Rover Englewood in New Jersey deliver great customer experiences outside the dealership

Jaguar Land Rover Englewood, a dealership in New Jersey, faced the challenge of maintaining its service business during the COVID-19 pandemic as customers were hesitant to visit in person. To meet new demand for contactless services, they needed a way to efficiently manage a new vehicle pickup and delivery offering. The dealership utilized Dealerware's platform, specifically its Mobile Contracts and Connected Car Solutions, to facilitate these new remote customer interactions.

The solution from Dealerware enabled the dealership's staff to manage loaner vehicle contracts digitally from any location, allowing them to safely process agreements at a customer's home. This technology was crucial for the successful launch of their pickup and delivery service, which grew to handling two to three appointments per day. As a result, Dealerware helped the dealership maintain operations, meet changing customer preferences, and automatically recover costs like tolls and fuel, with pre-pandemic averages of $120 per month in tolls and $40 in fuel per vehicle.

Jaguar Land Rover Englewood

Pedro Victorero

Service Manager