Case Study: Qvale Auto Group creates a stronger loaner-first culture with Dealerware

Dialing in a new fleet with Dealerware

The Qvale Auto Group faced the challenge of launching a new loaner fleet operation at their recently acquired Volkswagen Brandon dealership. This required not only determining the correct fleet size but, more critically, shifting the existing dealership culture away from relying on rideshares and convincing service advisors to utilize loaner vehicles as a primary customer service tool. They implemented Dealerware's fleet management software to help perfect these new operations and meet their customer service standards.

By utilizing Dealerware's platform, the solution provided clear, simple reporting on fleet utilization and performance, which was crucial for finding the optimal fleet size. The mobile contracting feature streamlined the loaner process for staff. As a result, the dealership saved several thousand dollars per month by reducing rideshare usage and successfully expanded its loaner fleet from 25 to 35 vehicles to better accommodate customers. Dealerware enabled a cultural shift that improved customer service and contributed to consistently high utilization rates.

Qvale Auto Group

Christene Tornello

Regional Service Director