Case Study: Audi Mechanicsburg improves valet service and cost recovery with Dealerware

Convenience, savings and more efficient fixed ops

The customer, Audi Mechanicsburg, sought to enhance its valet and pickup/delivery services, aiming to improve convenience for its customers while managing operational costs efficiently. They partnered with the vendor Dealerware, utilizing its Mobile Contracts, Connected Car Solutions, and Toll Management Solutions to address these challenges.

Dealerware's solutions automated cost recovery for fuel and tolls, achieving a 97% recovery rate, and provided real-time vehicle tracking for better fleet management. This allowed Audi Mechanicsburg to handle more repair orders efficiently and offer a higher level of contactless customer service, resulting in significant cost savings and overwhelmingly positive customer response.

Audi Mechanicsburg

Jon Yetter

Service Manager