Case Study: Nissan achieves top dealership customer satisfaction in Colorado with Dealerlogix

Dealerlogix Powers Nissan’s Top Dealership for Customer Satisfaction in Colorado

Empire Lakewood Nissan, a top Nissan dealership in Colorado, utilized Dealerlogix to maintain its high service efficiency and customer satisfaction standards. The service department needed a tool to support its operational culture, streamline the service process, and provide deep insights into advisor performance to meet specific key performance indicators.

Dealerlogix provided a comprehensive software solution that unified the service team, offering robust reporting, seamless DMS integration, and a Mobile Advisor for customer check-ins. The implementation resulted in an exceptional return on investment, advisors achieving high hours per repair order, a 35-40% closing rate on service recommendations, and a phenomenal customer satisfaction index (CSI), solidifying the dealership's leading position.

Nissan

Jacob Rogers

Service Manager