Case Study: x-kom improves customer satisfaction with Dealavo data

How does x-kom use the Dealavo data to improve customer satisfaction

x-kom, one of Poland’s largest online electronics retailers with 27 physical stores, wanted to stay competitive in a fast-changing e-commerce market where customers care most about price, delivery speed, trust, and a convenient pickup experience. The company needed better market visibility to make sure its offers matched customer expectations and remained attractive versus competitors.

Dealavo provides x-kom with external market data and reports that help the retailer monitor competitor pricing, track market changes, and spot new products and customer needs. Using Dealavo, x-kom can compare its assortment and prices against the market, refine its offer across different price ranges, and make data-driven decisions to stay close to customers and ahead of competitors. The case study does not give a specific numeric uplift, but x-kom says this approach supports faster response to market shifts and ongoing improvements in customer satisfaction.

x-kom

Marcin Witkowski

Director of the Analytics and Business Support Department