Case Study: Telstra achieves stronger workplace performance with DeakinCo.'s performance uplift program

Telstra tops benchmark NPS with DeakinCo.'s workplace performance program

The customer Telstra sought an education partner to help lift consistency and capability for its Product Managers across three streams: customer centricity, design thinking, and life cycle management. Vendor DeakinCo. was chosen to develop a learning program to address this challenge.

DeakinCo. implemented a blended learning solution that leveraged global experts and combined learning with on-the-job application, modelling the 70:20:10 philosophy. The program was highly successful, receiving content that was praised as contemporary and a Net Promoter Score that topped Telstra's benchmark. The vendor's assets were subsequently repurposed for other performance initiatives within the company.

Telstra