Case Study: Telstra boosts product manager capability with DeakinCo.

Telstra - Customer Case Study

Telstra partnered with DeakinCo. to address the need to lift consistency and capability across its Product Managers, focusing on three key areas of the product development framework: customer centricity, design thinking, and life cycle management. The challenge was to find an education partner that could deliver a learning program suitable for a global workforce and support long-term performance improvement.

DeakinCo. developed a blended, personalized learning solution combining global subject matter expertise, on-the-job application, and reusable digital assets. The program was well received, with strong executive and SME sponsorship, excellent facilitator feedback, and a Net Promoter Score that exceeded Telstra’s benchmark. Telstra has since reused the assets in other initiatives and retained DeakinCo. as a primary provider of learning and performance services.

Telstra