Case Study: Brighton & Hove Integrated Care Service improves patient referral management with DCSL Software Ltd

VEDAS Referral Management Application

Brighton & Hove Integrated Care Service needed a more specialised way to manage large volumes of patient referral data after relying on an inherited NHS system and spreadsheets. The organisation worked with **DCSL Software Ltd** to create a bespoke patient data management solution, **Vedas**, that could be configured to its specific healthcare workflow and keep patient information secure.

**DCSL Software Ltd** implemented a fully integrated referral management system that imports and exports data from **NHS Choose & Book**, giving BICS one place to track patient progress and prioritise referrals. The result was reduced admin effort, less duplicated data, faster patient record creation, and better visibility of referral status through colour-coded tracking. BICS reported that it handles around **1,000 referrals per week** and must progress contacts within **three days**, with Vedas helping it meet these targets and improve service quality within shorter timescales.

Brighton & Hove Integrated Care Service

Matthew Riley

Operations Manager