Case Study: Graham High Group achieves streamlined claims management and improved reporting with DCSL Software Ltd

Operational and Insurance Claim Management System

Graham High Group, a claims management firm handling commercial insurance risks, had outgrown its spreadsheet-based process as the business expanded from three staff to around 75, many of them remote. The company needed DCSL Software Ltd to create a centralised way to manage case files, client correspondence, financial data, and reporting, with quick access for staff working across multiple locations.

DCSL Software Ltd developed Horizon, a paperless operational and insurance claim management system that lets field agents work offline, add notes, photos and voice recordings, then sync updates back to the database. The system consolidated all case information in one searchable place, improved document and email generation, and enabled management reporting for both internal use and clients. Graham High Group says the software has helped it take on more work, work more efficiently, support remote staff, and deliver a stronger impression to clients, though no exact financial value was given.

Graham High Group

John Hall

Operations Director and Subsidence Manager