Case Study: Mitsubishi Heavy Industries improves engineer fault diagnosis with DCSL Software Ltd

Engineer service app & portal for Mitsubishi Heavy Industries Air-Conditioning Europe

Mitsubishi Heavy Industries needed to make after-sales service faster and easier for its HVAC engineers, who were spending too much time identifying products, error codes, and faults from manuals while on site. The company wanted a simple mobile app and portal to improve service quality and customer satisfaction, using DCSL Software Ltd.

DCSL Software Ltd built a cross-platform engineer service app and central portal using ASP.NET MVC, C#, SQL Server, and Xamarin, with QR code scanning, quick fault lookup, multilingual support, and central content updates. The solution was widely adopted, with more than 1,000 downloads from Google Play within a month, and Mitsubishi Heavy Industries reported much quicker diagnosis, easier updates, and better customer service.

Mitsubishi Heavy Industries

Media Khalel

Senior Technical Sales Engineer