Case Study: Embark achieves 100% on-time retail fulfillment with DCL Logistics

Embark completes 100% of retail orders during peak season with DCL Logistics

Embark, a dog DNA test company, faced a critical challenge when a major retail partner placed a surprise order 300% larger than forecast just before peak season. This threatened to cause stockouts on key channels like Amazon. To manage this and their complex omnichannel growth, they relied on their fulfillment partner DCL Logistics and its direct EDI management service.

DCL Logistics provided a solution combining its internal EDI expertise, rapid kitting capacity, and intelligent inventory movement across its facilities. This allowed immediate processing of retail orders and a fast repositioning of inventory to meet the surge. As a result, Embark achieved 100% on-time fulfillment with zero stockouts during peak season, capturing critical revenue with minimal operational overtime and zero customer impact.

Embark