Case Study: Lockton achieves faster digital publishing and better content access with DCatalog

Lockton - Customer Case Study

Lockton, the world’s largest privately held independent insurance broker with over 95 locations in 27 countries, needed a more advanced digital‑publishing solution after its previous provider proved to be a patchwork—poor pricing, weak customer service, and limited self‑service features led Lockton to drastically reduce the documents it published digitally. Seeking a feature‑rich, user‑friendly platform with immediate admin access, Lockton selected DCatalog’s digital publishing platform to regain control and improve distribution.

DCatalog delivered an admin portal and auto‑archive features that let Lockton upload documents quickly, combine related files under a single URL, and design and update content in-house, with reliable support from the DCatalog team. The result was increased visibility and access across departments and locations, higher engagement and number of page views, faster document conversion, and easier end‑user discovery of related documents — all reflecting measurable improvements in publishing efficiency and customer experience.

Lockton