Case Study: Island Veterinary Service boosts client engagement and efficiency with DaySmart Vet

Island Veterinary Service grows to almost 400 patients with DaySmart Vet

Island Veterinary Service (IVS), a veterinary practice providing care to pets across ten islands in Casco Bay, Maine, faced significant operational challenges due to its unique mobile nature. Operating from a boat with limited storage space, the practice relied on cumbersome paper records, which hindered efficiency and client communication. To address this, IVS implemented the cloud-based practice management software DaySmart Vet.

By adopting DaySmart Vet, IVS replaced its paper records with a streamlined digital system. The solution provided automated client reminders, improved communication tools, and onboard access to patient records. This resulted in a measurable increase in client retention and practice growth. The number of active patients grew from 250 in summer 2023 to nearly 400 in summer 2024, and winter monthly appointments increased from 10-15 to 25-30. DaySmart Vet helped IVS use its time more efficiently and serve its expanding client base effectively.

Island Veterinary Service (ivs)