Case Study: Urban Style Hair Salon streamlines reopening and payroll with Daysmart Salon

Urban Style Hair Salon - Customer Case Study

Urban Style Hair Salon, an AVEDA concept salon, faced a mandated two-month closure due to the COVID-19 pandemic, followed by the significant operational challenge of reopening under strict new health and safety guidelines. The owner, Denise Mackey-Natz, needed a way to manage longer appointments, communicate new protocols to clients, and process payments efficiently while ensuring a safe environment.

Using Daysmart Salon software, the salon implemented thorough sanitation scheduling via the online booking tool and utilized automated text and email reminders to communicate with clients. The solution’s integrated payment processing and payroll features maintained operational efficiency. As a result, the salon successfully reopened, averaging six to seven clients per stylist daily while adhering to health guidelines, and secured a PPP loan to cover payroll and new expenses, keeping the business stable.

Urban Style Hair Salon

Denise Mackey-Natz

Owner