Case Study: Carleen Sanchez Hair Design streamlines salon operations and client care with DaySmart Salon

Carleen Sanchez Hair Design - Customer Case Study

Carleen Sanchez Hair Design, a Reno-based salon specializing in naturally wavy and curly hair, needed a way to manage a highly personalized business that booked clients far in advance while also adapting to changing client expectations during the pandemic. Carleen Sanchez turned to DaySmart Salon software after already being familiar with it from a previous salon job, and wanted a system that could handle scheduling, payroll, and client communication without disrupting her long-standing appointment calendar.

With DaySmart Salon, Carleen streamlined payroll, time tracking, sales and tax reporting, and automated marketing and confirmation emails, while also sending clients video tutorials after their first visit to reinforce at-home curly hair care. DaySmart Salon also helped her communicate with clients about indoor versus outdoor appointments and stay in touch during closures, which supported a more personal client experience and kept the business moving through disruption.

Carleen Sanchez Hair Design

Carleen Sanchez

Carleen Sanchez Hair Design