Case Study: Louisiana Office of Motor Vehicles improves efficiency and reduces wait times with DaySmart Appointments

Louisiana Office of Motor Vehicles Services More Than 780,000 Citizens in Their First Year Using DaySmart Appointments

The Louisiana Office of Motor Vehicles was struggling to deliver timely, safe service amid COVID-19, hurricanes, extreme temperatures and intermittent office closures. To protect customers, ensure public safety, and improve efficiency, the Louisiana OMV adopted the DaySmart Appointments online scheduling solution in May 2020.

DaySmart Appointments let citizens choose office, date, time and service while factoring required appointment lengths to prevent overlaps and reduce idle time. The system helped OMV staff maximize capacity and minimize waits, servicing more than 780,000 citizens since implementation and earning overwhelmingly positive public feedback; the Louisiana OMV plans to continue using DaySmart Appointments going forward.

Louisiana Office of Motor Vehicles