Case Study: Santa Clara County Housing Authority reduces tenant burden with Daylight’s digital UX solution

Santa Clara County Housing Authority helps thousands of tenants with Daylight

Daylight partnered with the Santa Clara County Housing Authority (SCCHA) to address a burdensome process for tenants receiving Section 8 rental assistance. The challenge was to reduce the extensive paperwork and required office visits that were particularly difficult for families, seniors, and individuals with disabilities.

The solution was a digital tool designed and built by Daylight and its partners to provide tenants with greater transparency and the ability to complete tasks on their phones. This reduced tenant anxiety and streamlined the workload for housing staff. The app was launched in 2019 and has helped thousands of low-income individuals, a impact that proved especially valuable during the Covid19 pandemic, and it now serves as a blueprint for other housing authorities.

Santa Clara County Housing Authority