Case Study: Pinnacle Caterers achieves 20% reduction in payroll administration and improved productivity with Dayforce HCM

Pinnacle Caterers - Customer Case Study

Pinnacle Caterers is a Toronto‑based full‑service catering company serving executive suites in major stadiums, with about 300 employees across three locations. The company struggled with an outdated, paper‑based workforce management system and disparate punch‑card networks that made accurate time tracking, payroll close and compliance difficult (taking up to 12 hours/month), and left managers spending too much time on admin instead of customer service and employee development. They also needed a solution that was easy to use to ensure strong user adoption.

Pinnacle implemented Ceridian Dayforce HCM—covering payroll, HR, workforce management, benefits, biometric timekeeping and mobile self‑service—providing real‑time payroll editing, embedded analytics and biometric punches to eliminate “buddy punching.” The system was deployed enterprise‑wide in eight weeks, delivered a 20% reduction in payroll administration/processing time, tightened controls on punches and scheduling, improved payroll accuracy and compliance, and freed managers to focus on growing employees and improving the customer experience.

Pinnacle Caterers

David Ho

Corporate Financial Controller