Case Study: OTG Management achieves faster hiring, stronger retention, and fewer payroll errors with Dayforce

OTG Management soars to new heights

OTG Management, which runs 350 restaurant and retail locations across airports in the U.S. and Canada, needed a more flexible way to manage HR, compliance, and a competitive labor market while maintaining a high-end employee and customer experience. Dayforce was selected to help streamline these processes, including payroll, recruiting, time and attendance, benefits, and learning.

Dayforce implemented automation, mobile access, and analytics tools for OTG Management, including Dayforce Wallet for on-demand pay and Dayforce Co-Pilot for AI support. The results included a 10% to 20% reduction in time to hire, about a 60% decrease in payroll errors, 100% completion of learning objectives, and roughly a 20% increase in retention over two years, helping OTG improve efficiency and employee engagement.

OTG Management

Alan House

Executive Vice President of HR