Case Study: North Shore Disability Resource Centre achieves workforce-wide Dayforce HCM adoption and 95% employee satisfaction with Dayforce HCM

North Shore Disability Resource Centre - Customer Case Study

North Shore Disability Resource Centre (NSDRC) is a North Vancouver not‑for‑profit founded in 1976 that supports more than 450 people with disabilities and employs about 220 staff. When NSDRC moved to Ceridian’s Dayforce HCM, HR needed to prepare a diverse workforce — including three distinct user groups and many field‑based employees — with flexible, accessible training to reduce anxiety and ensure a smooth adoption.

NSDRC leveraged Dayforce Education Essentials’ 24/7 resources (videos, readiness materials) and ran 15 interactive “train‑the‑trainer” sessions over 10 days, then created role‑specific cheat sheets for managers, directors and general staff. The tailored approach produced a smooth rollout, higher confidence using the system and 95% employee satisfaction after the initial training.

North Shore Disability Resource Centre

Fenella Boase

Director of Human Resources