Case Study: Marriott achieves 260% ROI with Dayforce (Ceridian LifeWorks EAP)

Marriott International Recognizes a 260 Percent Return on Its Investment Using Ceridian Lifeworks Eap Services

Marriott International, a global lodging company with more than 3,700 properties and over 100,000 North American employees, needed to support a diverse, multilingual workforce and improve engagement, productivity, retention and absenteeism beyond traditional medical and retirement benefits.

Since the early 1990s Marriott has used Ceridian LifeWorks’ multilingual EAP and on-site critical-incident counseling, plus a Client Value Dashboard to track outcomes; proactive support during events like Hurricane Isaac illustrates the approach. The program produced a 2.6:1 ROI and an estimated $2.3M in annual savings (medical $95.7K; productivity $317K; absenteeism $935.9K; turnover $954.1K).

Marriott

Betsy Kiss

Senior Director of Workplace Strategies