Case Study: City of Shaker Heights enhances employee support and productivity with LifeWorks by Dayforce

Lifeworks Provides City Of Shaker Heights Employees Valuable Resources

The City of Shaker Heights, a government entity with 300 employees, was seeking tools to help its staff manage life's stressors and maintain a work-life balance. Their challenge was to find a comprehensive employee assistance program that offered resources on a wide variety of topics in multiple convenient formats. To address this need, they turned to the vendor Dayforce and implemented its LifeWorks service.

Dayforce's LifeWorks solution provided over 4,000 resources accessible via website, e-books, podcasts, and a 24/7 call center. This multi-format approach guaranteed employees could find help in a way that resonated with them. The program led to a culture where employees felt valued and supported, resulting in high usage numbers and positive feedback. LifeWorks also provided management with valuable training resources and quarterly analytics to measure the program's benefits and impact on productivity and morale.

City of Shaker Heights

Monica Hayes

human resources analyst