Case Study: Marshall Health achieves caregiver protection and staffing agility during COVID-19 with Dayforce

How Marshall Health is caring for the caregivers during a pandemic

Marshall Health, the clinical arm of Marshall University, faced rapidly changing demands during the COVID-19 pandemic — launching telemedicine, operating drive-through and mobile testing sites, repurposing staff and labs, and managing PPE and respirator shortages — all while needing to redeploy people quickly and keep patient care covered. The crisis also required accurate pay and leave administration and clear, timely communication with frontline staff.

Using Ceridian Dayforce, leaders gained real-time visibility into staffing, skills, schedules and pay rules, enabling fast reassignment, time tracking, and new COVID-related pay and leave policies. Centralized messaging and employee self-service reduced HR inquiries, helped scale testing operations, and ensured clinicians had appropriate rest and resources — protecting caregivers and patients while maintaining payroll accuracy and benefits administration.

Marshall Health

Priscilla Midkiff

Director of Payroll and Benefits