Case Study: New Look achieves HR transformation and workforce efficiency with Dayforce

New Look fashions HR management transformation

New Look, the UK fashion retailer with 8,500 employees, was struggling with six separate HCM systems, slow manual HR processes, delayed hiring, and long waits for payroll. The company needed a mobile-first solution to better support its mostly hourly, deskless workforce and to improve the employee experience across stores and distribution centers.

Dayforce implemented a single unified platform covering HR, payroll, time and attendance, analytics, and talent management. The results were immediate: 98% of the workforce adopted the Dayforce app within a week, six systems were consolidated into one, hiring delays were reduced, and payroll became faster and more accurate. Dayforce also helped New Look improve scheduling, financial wellbeing, and data-driven decision-making to better maximize sales and profit.

New Look

Lisa Nash

Head of People