Case Study: YMCA of Greater Dayton reduces card declines and saves staff time with Daxko Payment Services

YMCA of Greater Dayton Uses Daxko Payment Services to Automatically Update Member Card Data

The YMCA of Greater Dayton needed a payment processor that could cut processing fees, reduce returns and avoidable declines, and lower labor costs while continuing to deliver excellent member service. After evaluating options, the YMCA of Greater Dayton chose Daxko Payment Services, specifically attracted to its Proactive Account Updater Service to automatically refresh member card data ahead of scheduled drafts.

Daxko Payment Services’ Proactive Account Updater automatically checked and updated expired or outdated cards in Daxko Operations, updating more than 4,000 member cards on the first run and driving a 20% reduction in credit card returns on subsequent draft dates. The solution reduced declines and membership cancellations, eliminated return fees, improved transaction visibility for staff, and was implemented seamlessly.

YMCA of Greater Dayton

Pamela Flatter

IT Training & Operations Support Director