Case Study: YMCA of Western North Carolina improves staff efficiency and reduces membership cancellations with Daxko Payment Services

YMCA CFO Shares Improvements in Staff Efficiency and Membership Cancellations

The YMCA of Western North Carolina partnered with Daxko and began using Daxko Payment Services for integrated payment processing in 2017. The organization wanted to improve payment collections, reduce card declines and returns, and ease the burden on staff handling member account updates and cancellations.

Daxko Payment Services, including the Proactive Account Updater and returns manager, streamlined processing and reprocessing of payments for the YMCA of Western North Carolina. The impact included about 40 hours saved per month, fewer payment returns, and a 30% reduction in members incurring North Carolina’s $25 declined-payment fee, helping lower cancellations and allowing the association to grow without adding staff.

YMCA of Western North Carolina

Sabra Stewart

Chief Financial Officer