Case Study: The Y in Central Maryland saves 300+ staff hours by enabling online camp registration changes with Daxko's Online Move Camper

Y in Central Maryland - Customer Case Study

The Y in Central Maryland partnered with Daxko to pilot Daxko’s Online Move Camper functionality within Daxko Operations to address a common pain point: many two‑income families need to change camp registrations outside business hours, and staff were spending significant time on phone-based moves that often fell to the front desk.

Daxko’s solution lets guardians make camp changes online with simple setup (dates, fees, a few fields) and built‑in controls to close moves or apply charges. The Y now handles 2,000+ online moves each summer—at roughly 10 minutes per former support call, this translates to more than 300 staff hours saved—freeing front‑desk staff for higher‑value member engagement while parents find the process intuitive.

The Y in Central Maryland

Sherrie Rovnan

CFO