Case Study: Valley of the Sun YMCA reclaims 20 hours of staff time per week with Daxko Payment Services

Reclaiming 20 Hours of Staff Time per Week on Credit Card Declines

Valley of the Sun YMCA struggled with time-consuming credit card decline management, spending staff hours on repeated outreach to members and follow-up collections. The organization implemented Daxko Payment Services, including its Proactive Card Account Updater, to reduce payment issues and improve retention.

With Daxko Payment Services, Valley of the Sun YMCA cut terminations from credit card declines by 100 in the first quarter and saved about $5,800 per month, while reducing salary costs by at least $16K. Daxko also helped reduce collections work from 40 hours a week to 20–24 hours, freeing staff time for other departments and improving overall efficiency.

Valley of the Sun YMCA

Connie Nelson-Askew

Systems Administrator