Case Study: YMCA of the Foothills protects relationships and revenue with Daxko

Can Payment Processing Lead to Better Community Engagement

YMCA of the Foothills wanted to protect member relationships while improving revenue recovery from insufficient-fund payment declines. To do that, the organization partnered with Daxko’s Gains Full-Service Billing team, a payments recovery service with more than 30 years of experience.

Daxko implemented its full-service billing solution to handle declined payments and account updates, freeing YMCA staff from hours on the phone and helping them stay focused on members and community outreach. The result was an average recovery rate of 84% and more than $15,000 recovered, while also saving staff time and supporting a better member experience.

YMCA of the Foothills

Vince Iuculano

Chief Executive Officer