Case Study: Restaurant Equipment Service Group achieves 70–78% more cash flow, 520 extra annual tech hours, and 2-day billing with Davisware (GlobalEdge)

Using All-in-One FSM Software to Grow Business, Increase Cash Flow, and Boost Productivity

Restaurant Equipment Service Group (RES-G), a multi-branch commercial kitchen equipment service provider, was hampered by pen-and-paper processes and a patchwork of software that slowed dispatching, ticketing, and billing as the business grew. Seeking an industry-specific field service management solution, RES-G selected Davisware’s GlobalEdge to replace its manual and cobbled-together systems.

Davisware implemented GlobalEdge as an end-to-end FSM platform for dispatch, scheduling, parts management, and automated billing, enabling mobile job data and real-time tech tracking. The change saved field techs about two hours per day (adding roughly 520 hours annually), produced an extra ~10 billable hours per tech per week (about $8,000 saved per tech per year), cut the billing cycle from 7–9 days to two days (accelerating billing by ~260 days/year), and increased available cash flow by 70–78%, while improving customer response and service—results RES-G attributes to Davisware.

Restaurant Equipment Service Group

Kristen Nowak

Group Vice President