Case Study: Alto-Shaam achieves an 80% reduction in warranty processing labor with Davisware's GlobalWarranty

GlobalWarranty Streamlines Claims for Commercial Cooking Equipment Company

Alto‑Shaam, a 60‑year commercial cooking equipment provider serving restaurants, schools and high‑volume foodservice operators, was hampered by slow, error‑prone warranty processes—multiple manual entries for different manufacturers, delayed claims and strained service‑partner relationships. To solve this, Alto‑Shaam turned to Davisware and its GlobalWarranty platform to centralize and streamline warranty and claims handling.

Davisware implemented GlobalWarranty to consolidate customer records and brands on one platform, eliminate double entries, enable 24/7 claim entry and live payment visibility, and provide serial‑number tracking and reporting. The result: an estimated 80% reduction in warranty processing labor, faster payments and claim turnaround, clearer trend reporting, and stronger relationships with ASAs—outcomes Alto‑Shaam says it will continue to achieve with Davisware.

Alto-Shaam

Jason Krainer

Warranty Manager