Case Study: Consumers Energy improves make-ready engineering efficiency with Davey Resource Group

Consumers Energy cuts pole rejection rates to 1.63% with Davey

Consumers Energy partnered with Davey Resource Group (DRG) to address a significant backlog of make-ready engineering work. The challenge was to improve efficiency and handle record high volumes of this workload safely and effectively.

Davey Resource Group implemented a paperless system and a strong quality control program, including rigorous training and hiring to scale the team. The results were substantial, with pole rejection rates falling dramatically to an average of 1.63%, far below the target. This efficiency gain helped process applications for 26,000 poles in a year, a 48% increase, while supporting the client's sustainability goals. Consumers Energy expressed high satisfaction and awarded DRG additional work as a result of the successful partnership.

Consumers Energy