Case Study: St. Peters achieves faster after-hours dispatch and better customer service with Daupler

St. Peters captures hundreds of after-hours calls with Daupler

The City of St. Peters faced a challenge where its water treatment plant operators were overwhelmed by fielding after-hours calls from residents during incidents. This process distracted them from critical repair work and required them to manually call in additional staff to manage the high volume of inquiries. To address this, they turned to Daupler's response management system.

Daupler implemented its system to field all incoming citizen calls, capture incident details, and provide status updates to residents. This solution allowed St. Peters' operators to focus entirely on the core work of fixing issues. During a large-scale event, Daupler handled hundreds of calls much faster than the city could have internally and utilized its mass notification feature to send text updates to opted-in residents, saving the team significant time and distraction.

St. Peters