Case Study: St. Peters improves after-hours dispatch and outage communication with Daupler

Shifting after-hours dispatch from the plant improves focus and service

St. Peters, Missouri partnered with Daupler to address a growing challenge with after-hours water and wastewater calls. When emergencies like main breaks or storm-related outages occurred, water treatment plant operators were forced to juggle customer calls while also responding to the incident, creating strain on staff and risking slower service.

Daupler’s after-hours dispatch and response management system moved call handling away from the plant and into Daupler’s call centers and IVR/text workflow. During a major summer storm, Daupler fielded about 1,200 calls in 4.5 hours, with 87% of residents opting for text updates and 271 submitting additional information and photos through the portal, helping St. Peters streamline communications and keep operators focused on system operations.

St. Peters

Amy Haddock

Director of Utilities