Case Study: Oakland Fire Department Communications Dispatch Center reduces public works call transfer times with Daupler Dispatch Assist

Reducing transfer times from emergency dispatch to public works

The Oakland Fire Department Communications Dispatch Center handles more than 300 calls a day, ranging from medical and fire emergencies to public works and utilities issues. Facing a 20% increase in call volume, staffing shortages, and the pressure of 24/7 operations, dispatchers needed a faster way to route non-emergency public works calls without delaying critical emergency response. Daupler helped by providing Dispatch Assist alongside its response management system, Daupler RMS.

Daupler’s Dispatch Assist lets dispatchers quickly enter key details into a simple online form and automatically routes public works and utilities requests to the right team, including on-call escalation when needed. This reduced transfer times from 5–7 minutes to under a minute, an 80% improvement on average, and the Oakland Fire Department Communications Dispatch Center was able to implement it with just 30 minutes of training.

Oakland Fire Department Communications Dispatch Center

Dave Ebarle

Communications Manager