Case Study: Overton Power District No. 5 improves outage response and customer communication with Daupler

Overton Power District No. 5 cuts outage response delay from 45 minutes to a few minutes with Daupler

Overton Power District No. 5 (OPD5) struggled with a high-cost, low-tech call center that caused significant delays in processing customer service requests. These inefficiencies, which escalated during major power outages, led to customer frustration. OPD5 partnered with Daupler and implemented its Response Management System (RMS) to address these challenges.

By implementing Daupler RMS, OPD5 dramatically improved its performance. The time between a customer reporting an issue and the crew being notified shrank from up to 45 minutes to just a few minutes. This solution from Daupler resulted in crews spending less time on the phone and customers gaining confidence that issues would be resolved quickly.

Overton Power District No. 5